Orthotics can be used to help treat a number of different conditions such as plantar fasciitis, knee pain and other alignment issues. At the Centre for Chiropractic and Sports Rehabilitation when orthotics are prescribed a 40 minute appointment is booked in order for a Biomechanical Assessment to be performed during which your doctor may examine your gait and your feet. Plaster casts of your feet using a non-weight bearing method will be made and sent to our Orthotic Manufacturer. Your doctor will discuss different materials for your orthotics in case you need them for dress shoes, sport shoes, etc. and they will be ordered to your specifications.
It will usually take 2-3 weeks from the date of your Orthotic Assessment for your custom orthotics to arrive back at our clinic. You do not need an appointment to pick up your orthotics, but it is best if you let us know when you’re coming so that your doctor can do a quick fitting (at no cost), to ensure everything works out for you with your new orthotics!
Once you’ve had an orthotic cast made (assuming your feet are no longer growing or changing), it is not necessary that you book an exam in future to get additional pairs of orthotics; we are able to order them directly from the manufacturer for you and save everyone some time. You do not have to order subsequent pairs of orthotics with the same materials as you initially ordered – perhaps you want a pair for dress shoes and a pair for sport shoes.
In the event that we don’t get things right the first time around with your orthotics (sometimes metatarsal pads, among other things need to be added or adjusted), just let us know what is happening and the next time you’re in the office bring them along and we will have them altered at no cost to you. If your orthotics are simply old and need re-surfacing, there is a minimal fee (generally less than $50). It usually takes 2-3 weeks for your orthotics to be returned with any changes made to them.
Children under the age of 12 are able to receive 1 free pair of orthotics if their feet have substantially outgrown their orthotics within 18 months of the initial casting.
How much are orthotics?
The 40-minute casting fee is $60 and is payable at the time of casting and the Orthotics are $420, payable at the time you receive them.
When do I pay for my orthotics/what date will be on my receipt?
The date you receive your actual orthotics is the date you will pay for them and the date your receipt will state. If your benefit year is ending, you need to expect that it will take at least 2-3 weeks for your orthotics to be produced and delivered to our office, following your Orthotic Exam. We are not able to give you a receipt prior to this point, or back date your receipt. This is fraudulent billing and not only could it badly affect our business and your coverage, but we don’t receive all of the paperwork you will need to submit to your insurance company until we receive your orthotics anyway.
Are chiropractors approved providers of orthotics for my insurance company?
This is a tricky question to answer because every insurance company has a different list of requirements for orthotic coverage, and some plans within the same company do, too. It is important that you review your company’s specifications prior to booking your exam – some require that orthotics are prescribed by a Medical Doctor, some require that they are made only by a Chiropodist (not the same as a chiropractor), or a Podiatrist and some simply have special forms that need to be filled in by the provider and submitted along with the receipt. If you have any questions about your coverage please don’t hesitate to ask and we will be happy to help you decipher the restrictions.
Is direct billing offered for orthotics?
We are able to directly bill to Alberta Blue Cross and Green Shield Canada (and SSQ Financial), for your assessment only but we will provide you with all of the paperwork for you to submit to your insurance for the Orthotics. If your insurance company has particular forms that need to be filled in for your submission, please let our office know and they will also be provided with your receipt.
The offered orthotics services and the associated costs are as follows:
40-minute exam fee – $60
Orthotic fee – $420
Please allow 3-4 weeks between the initial casting of your orthotics and expected date of pick-up and 2-weeks for pick-up of re-ordered orthotics.
All paperwork required by your extended health will be provided upon payment of orthotics – if there are company-specific forms that need to be completed, please bring them with you to the casting exam and your chiropractor will complete it for your claim.